Refund and Returns Policy for Primehato Auto Accessories

Effective Date: January 4, 2025

At Primehato, we prioritize customer satisfaction. If you are not completely satisfied with your purchase, we offer a comprehensive Refund and Returns Policy to ensure a seamless resolution. Please review the details below:

Contact Information

1. Eligibility for Returns

  • Items must be returned within 30 days of delivery.
  • Products must be in their original condition, including all tags, packaging, and accessories.
  • Returns are applicable only for items purchased directly through primehato.com.
  • Non-Returnable Items: Customized items, clearance products, and gift cards are non-refundable.

2. Return Process

To initiate a return, follow these steps:

  1. Contact our customer service team via email at info@primehato.com or call (518) 425-6628. Provide your order ID and reason for the return.
  2. Await a confirmation email with return shipping instructions and a return authorization number (RAN).
  3. Package the item securely and include the RAN in the return parcel.
  4. Ship the item to the address provided in the return instructions.

Note: Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.

3. Refund Policy

Once your returned item is received and inspected, we will process your refund.

  • Refund Timeline: Refunds are issued within 7 business days after the returned item passes inspection.
  • Refunds are credited to the original payment method.

If your refund is delayed, please contact your payment provider as processing times may vary.

4. Exchange Policy

Exchanges are available for items of equal or lesser value, subject to stock availability. Follow the return process and specify the replacement item.

5. Damaged or Defective Products

If your item arrives damaged or defective:

  • Contact us within 7 days of delivery.
  • Provide photos or videos of the damage for review.
  • We will arrange for a replacement, repair, or full refund at no additional cost.

6. Cancellations

  • Orders can be canceled within 24 hours of placement for a full refund.
  • After 24 hours, cancellations may not be guaranteed but will be accommodated when possible.